Terms & Conditions
All purchases placed on watch-winder.store website are subject to the Terms and Conditions layed out on this page.
Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale ('Conditions') detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘watch-winder.store’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Timecube USA LLC. Both parties accept these Conditions unreservedly.
These Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and watch-winder.store as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Conditions and the Website
Watch-winder.store is a work in progress, and things may change, be added or be taken away. We reserve the right to update the Website and these Conditions from time to time, at our discretion and without any notice.
It is solely your responsibility to keep up to date with the latest Conditions. Your continued use of the Website following the publishing of updated Conditions will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with watch-winder.store by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session.
There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and using it only yours. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
Watch-winder.store takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
Watch-winder.store cannot guarantee that the information on the website always is correct, is free from typing errors and/or incorrect information given by suppliers and/or a third party.
The prices indicated on watch-winder.store are shown in U.S. Dollars and do not include delivery and sales tax. The delivery costs and sales tax are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed.
If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 15 days following the date of payment.
If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order.
Watch-winder.store currently offers two ways to pay for your order – PayPal and Stripe. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use.
Watch-winder.store is charged as the seller, you are not charged as the buyer, so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed. The products bought on watch-winder.store will be delivered to one address in USA. We do not deliver to PO Box addresses.
Watch-winder.store does everything in its power to respect the delivery times indicated on the website.
We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event that you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
Watch-winder.store allows you 30 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.
This is necessary should the carrier lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, have been worn or have been used, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order. All free gifts, provided as part of your order, must also be returned.
Warranty for all production defects showing within the period is given by watch-winder.store on all products. The warranty periods of products are as shown on product description page, starting from the date of buying (date of invoice). Exceptions to standard warranty are shown with the product information and/or on the invoice.
In case of a defect showing when the product is under warranty it will be repaired free of charge. If it appears that a product cannot be repaired, the customer will be sent a new product. If a product is not available anymore we will take care of a correct settlement in consultation with the customer. if repair or replacement is impossible, we provide a full refund to the customer. Warranty can only be claimed together with the invoice and a clear description of the defect.
If, after a close inspection, it appears that a defect cannot be repaired as warranty, the customer will always be informed. Defective products, not within the warranty period, can be repaired by watch-winder.store. The customer can ask for a calculation of the repair. The costs of repair and shipping will be charged. Payments for the repair should take place before the actual repair.
Not covered under warranty:
- Damage caused by water;
- All defects caused by human action, other than product defects;
- Actions for which one logically cannot claim warranty;
- Products which are opened or disassembled by the customer or by a third party or have been repaired (without permission of watch-winder.store);
Warranty is no longer valid when:
- The customer or a third party tried to repair the defect;
- The customer did not follow the directions and/or instructions for us;
Watch-winder.store takes care for the products which are offered. If a product is defective we will act adequately to correct the defect. The customer has the right to a repair and/or a replacement. It is not possible to refund the price, unless agreed by watch-winder.store and the customer. Watch-winder.store has a right to replace a product by a comparable product.
We cannot be held responsible for damages following use/abuse of products supplied by watch-winder.store. Watch-winder.store cannot be held responsible for damages following inadequate or unreasonable use of a product.
Privacy and Protection of Personal Data
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts. Therefore failure to provide these details will result in the cancellation of your order. By registering on the Website, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Conditions.
We may share specific information with third parties whom we have partnered with to offer a particular service or product or those that provide services on our behalf. For example, we will provide shipping address information to our shipping partners, so that they may deliver your order.
You can at any time make a request to watch-winder.store to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
Waiver and Severability
Any failure of watch-winder.store to exercise or enforce any right or provision of the Conditions shall not constitute a waiver of such right or provision. The Conditions constitutes the entire agreement between you and watch-winder.store, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Conditions).
If any provision of these Conditions is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Conditions will continue in full force and effect.
This document was last updated on June 30, 2018.